Payment
Customers can pay for their order in an easy and convenient way. To ensure ultimate satisfaction, we offer you the following payment options:
Cash on Delivery: When checking out, select Cash on Delivery and follow the steps provided. Applicable on all orders.
Online Credit Card: When checking out, select Credit Card and follow the steps provided.
Warranty
If you made your purchase on our website and your product is faulty, go to the “Track My Delivery and Returns” page and follow the instructions to return your product. Otherwise, please return the product to the nominated CONNECT retailer where you bought it. For any exceptions, please contact us at ecommerce@thefctry.co.
Make sure you return your faulty product to us empty and clean, as we will return any dirty bags we receive unrepaired at your expense. Please note that it can take up to 4 weeks from the time we receive your product to send it back to you.
The warranty obligations are to replace or return for a full refund any product within 14 days.
Warranty obligations are limited to repairing the defective product or refunding the amount of the purchased product.
In the case of a refund, the customer must return all accessories of the product. Otherwise, the amount of any missing items will be deducted from the refund.
If a problem occurs with a CONNECT product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, at our discretion, either fix or replace the product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the product or to the person who received the product as a gift.
This warranty covers only manufacturing defects such as a faulty zipper, damaged buckles, coating peeling off, and discoloration of the fabric. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage (e.g., by airlines).
While non-warranty maintenance or repairs on your product can be performed by any company, we require that you use only our CONNECT Warranty Center ("Warranty Center") for any warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.
For any service at a Warranty Center, you will need to send a copy of your original receipt of purchase with your claimed product. The Warranty Center will determine whether the problem is covered by our CONNECT warranty. Any repair or replacement covered by our warranty will be at our expense, including any costs required to return the repaired or replacement product back to you. If the product needs replacing but is no longer available, we will substitute your original product with a comparable CONNECT product.
We’ll Still Fix It
Even if the damage is not (or no longer) covered by the warranty, you can still choose to have your product repaired by our high-quality repair service at a reasonable price covered by you, provided we still stock the spare parts needed for the repair.
If you have specific questions or need additional help, you can contact us by email at ecommerce@thefctry.co.
