Payment & Warranty

Payment

Shopping with CONNECT is easy. We offer convenient payment options at checkout.

Cash on Delivery

Select Cash on Delivery at checkout and follow the instructions provided.

Cash on Delivery is available for all orders, subject to applicable order and delivery conditions.

Online Credit Card Payment

You can also pay securely online using your credit card. Simply select Credit Card during checkout and follow the payment instructions.

Warranty

We want you to enjoy your CONNECT bag for as long as possible. That's why we stand behind the quality of our products and offer warranty support for manufacturing defects.

If you purchased your CONNECT product from our website and believe it has a manufacturing defect, please visit our Track My Delivery and Returns page and follow the return instructions.

If you purchased your product from an authorized CONNECT retailer, please return it to the retailer where you made your purchase.

Before Sending Your Product

Before sending your bag to us, please make sure it is empty and clean. Products received in a dirty condition may be returned unrepaired at the customer's expense.

Please also keep in mind that warranty repairs or replacements can take up to 4 weeks from the date we receive your product.

What Does the Warranty Cover?

Our warranty covers manufacturing defects in materials or workmanship.

This may include:

  • Faulty zippers
  • Damaged buckles
  • Peeling or defective coating
  • Fabric discoloration caused by a manufacturing defect
  • Other manufacturing defects confirmed by our Warranty Center

If a manufacturing defect is confirmed, CONNECT may, at its discretion, repair or replace the product in accordance with the applicable warranty terms.

If the original product is no longer available, we may replace it with a comparable CONNECT product.

The warranty applies to the original purchaser or the person who received the product as a gift.

What Isn't Covered?

Our warranty does not cover damage caused by:

  • Misuse or improper use
  • Carrying unusual or unsuitable items
  • Neglect or accidents
  • Abrasion or excessive wear
  • Exposure to extreme temperatures
  • Exposure to solvents, acids or water
  • Normal wear and tear
  • Transportation damage, including damage caused by airlines
  • Failure to follow care or washing instructions

Warranty Repairs

All warranty repairs must be assessed and serviced through the CONNECT Warranty Center.

Repairs or maintenance performed incorrectly or outside the authorized warranty process may void the warranty.

When submitting a warranty claim, please include a copy of your original purchase receipt with the product.

Our Warranty Center will assess the product and determine whether the issue is covered under the CONNECT warranty.

For approved warranty repairs or replacements, CONNECT will cover the applicable repair or replacement costs, including the cost of returning the repaired or replacement product to you.

Need a Repair Outside the Warranty?

We may still be able to help.

If your product is no longer covered by the warranty, you can request a repair through our repair service at your own cost, provided the required spare parts are still available.

For assistance or questions about repairs, contact us at ecommerce@thefctry.co

CONNECT — Made for everyday life.