CONNECT is the place to shop when you want a new backpack, any other bag, We've been around since 2019 and you can read about our journey since then on “Our Story” page

We have a handy “FIND US” to help you find all of our CONNECT stockists. Simply select your location and the relevant stores will all appear

You can give us a call or fill in our online form and we will do our best to reply to you as soon as we can. Find all the details on our “Contact Us” page.

We're sorry to hear that you'd like to make a complaint but we always look for ways to improve. Just “contact us” and we'll see how we can help you

Not to worry, simply click on “Forgot my password” link and we will email you with your updated password. You can also update your password at any time in "My account".

Simply log into "My account" online using your existing password, go to the Personal Data section and you will be prompted to put your old and new password in and to confirm when you are finished. Your password will then have been successfully changed.

You can change your email address in "My account" online within the Personal Data section

Absolutely. You can have items sent to an address which differs from your personal address, as long as it remains in one of our delivery zones. However, as soon as your order has been confirmed, you can no longer change your delivery address as it's already in process

Our delivery options and timelines vary slightly by Locations so head to our “Delivery Terms” page, select your location and you will find the relevant delivery timelines for you. We will also send you a confirmation email as soon as your order has been shipped.

You can track your delivery within "My account" in the section titled 'Track delivery and returns'. We will also send you a link to track your order in your delivery confirmation email. Please note that this tracking link will become available only 24 hours after the collection of your items.

If any part of your order arrives damaged, you should notify us via the "Contact Us" page, so we can take this up with the carrier. You will have the standard 30 days to return your item for free via our “returns process”.

If this happens then firstly, we're sorry you didn't receive what you ordered. You will need to follow our returns process to send the item back to us and then order the correct item either in store or online. Just check our "Returns Policy" for how to send your item back and if you have any additional titles, you can always “contact us” directly.

If your order hasn't arrived, “contact us” and we'll look into this straightaway.

If this happens, please “contact us” so we can look into it for you.

You can make any changes or cancellations you wish within your shopping basket until you confirm your payment. Once your payment has been made and your order confirmation received, it is no longer possible to make changes or cancellations as your order is already in process.

Your order will be confirmed immediately on screen and you'll also receive an order confirmation from us by email. If you receive neither of these, please “contact us” and we will look into it for you.

If you bought your item online and ordered the wrong color or size, we advise you to return your original item by following our returns process and to place a new order for the correct color or size. If you bought your item in store, you will need to return it to the shop where you bought it from and then purchase the new color or size in that same store or online.

Sorry to hear you haven't received a confirmation email yet. Just “contact us” and we'll look into this for you.

Placing an order online is quick and easy - we don't want to take up too much of your time! Once you've found what you're looking for, you can add it to your shopping basket and choose to check out. At the checkout you'll be able to select your delivery and payment methods. You can also choose to create an account or check out as a guest. Once your order is complete, it will be confirmed on screen and we'll send you an email as well. And that's it!

Yes you can! You can add your code during the checkout process when you're confirming your details and the discount will be taken off your order, providing you have entered a valid code.

As soon as your order has been confirmed, we will take your payment. We're not able to accept any cheques or bank transfers. For the full list of payment options and accepted cards, please go to our “Payment Terms” page and select your location.

To request a VAT receipt for your order, simply send an invoice to us via our “contact us” page. We will then sort this out for you.

The best thing to do is to “contact us” and we can look into it for you.

To get a free returns label, please go to "How to Return an Online Purchase" and follow the steps to book a return. You will be prompted to generate a returns label to print.

If you are unable to print a returns label, please “contact us”.

Please note, refund values shown in the return status emails are subject to applied discounts, tax, and shipping costs. If you think you have received an incorrect refund, please “contact us”.

Yes, you can change your return method at any time before you hand it to a carrier.You can do this by accessing your order details either via:1. Track my Returns: At the top of the website you can click "Track my Order". Enter your order number and email address used to place your order with. Once your order is displayed, select "Manage my Returns" button. Or,2. My Account. If you are a registered customer, you can log into your account and click on the order you've returned from and select "Manage my Returns" button.For both options:Once on the returns page, select "Cancel the Return" to cancel the booked return.Want to rebook? Follow the same steps in “How do I return my order?” Please note, if you change the method on the same day of home pick up, it may still occur.

If for any reason you are unhappy with your online purchase, you can return it for a full within 14 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from. For more details on how to return your product, please check our “Return Policy”.

You can return your order for a full refund within 14 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from. For more details on how to return your product, please check our “Return Policy”.

As soon as we've received your refunded item/s in our warehouse, we'll send you a confirmation email and process your refund payment within 10-15 working days.

You can, of course, return your item to a store if you bought it from that store. If you ordered the item online, you'll need to follow our returns process for online orders. To find out more, read our full Return Policy.

Yes,Kindly be informed that shipping fees are non-refundable. If you request an exchange, you will be responsible for covering any additional shipping costs.

However, in the case of receiving a damaged, defective, or incorrect product, we are pleased to offer a full cash-back or a free exchange - according to your preference. With no delivery charge to send an item back to us. Once we've approved your returns request, you can follow our returns process outlined in our Return Policy  wait for carrier pick-up on an agreed date.

If you purchased your item online, you can contact our Warranty Team about repairs. Find the relevant contact details on our “Warranty” page. If you purchased your item in a store, we advise you to return it to the shop where you bought it from and they can help you further.

You can find all the info on how to file a claim as well as what our warranty covers and how to contact our Warranty Team on our “Warranty” page.

Where possible we'll restock popular items so it's worth checking back to see what's been added.

None of our bags are machine washable but you can still keep them clean. We've put together some tips for you on our “Product Care” page.