Refund policy

RETURN POLICY

At CONNECT, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refunds and exchange policy.

You will have the standard 14 days to return your item via our “returns process”.

If for any reason you are unhappy with your online purchase, you can return it for a full refund within 14 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from.

Kindly be informed that shipping fees are non-refundable. If you request an exchange, you will be responsible for covering any additional shipping costs.

However, in the case of receiving a damaged, defective, or incorrect product, we are pleased to offer a full cash-back or a free exchange - according to your preference. With no delivery charge to send an item back to us

On-sale and discounted items are NON-refundable, and are only eligible for an exchange.

Please note that damaged products, items, or return requests made after 14 days from the date of receiving the order, are not eligible for a refund or exchange.

To be eligible for a refund or exchange, the product must be in the same undamaged condition as received,

Each order is entitled to one Exchange process or one Refund process.

We kindly request that you keep the original purchase receipt and ensure the product's ticket is attached for the process. To be eligible for a refund or exchange, we kindly ask that the item is returned within a 14-day period from the date of purchase.

No online orders can be exchanged/refunded at store.

Warranty

If you made your purchase on ………………(CONNECT WEBSITE) and your Product is faulty, go to the “Track my delivery and returns” page and follow the instructions to return your product; otherwise, please return the Product to the nominated CONNECT retailer where you bought it from. Or for any exceptions, please contact us on …………………..

Make sure you return your faulty Product to us empty and clean as we will return any dirty bags we receive unrepaired at your expense. Please note that it can take up to 4 weeks from when we receive your Product to send it back to you.

The Warranty Obligations are to replace or return for a full refund any product within 14 days. 

Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product.

 In the case of a refund, the customer must return all the accessories of the product. Otherwise, the amount of any missing item will be deducted from the amount of the product.

if a problem occurs with an CONNECT product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.

This warranty covers only manufacturing defects such as a faulty zipper, damaged buckles, coating peeling off and discoloration of the fabric.  and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example). While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our CONNECT Warranty Center ("Warranty Center") for any warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.

For any service at a Warranty Center, you will need to send a copy of your original receipt of purchase, with your claimed Product. The Warranty Center will determine whether the problem is covered by our CONNECT warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable CONNECT Product.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, you can still choose to have your Product repaired by our high-quality repair service at a reasonable price covered by you, providing if we still stock the spare parts needed for the repair. If you have specific questions or need additional help, you can contact us by email: ………………………………………