Return Policy

Returns & Exchanges

At CONNECT, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a straightforward 14-day return and exchange policy.

Online Returns

If you're not satisfied with your online purchase, you can request a full refund within 14 days of delivery, provided that:

  • The product has not been worn or used.
  • The product is returned in the same undamaged condition in which it was received.
  • The original packaging is included.
  • All tags and labels remain attached.
  • You have your original purchase receipt.

For purchases made at a physical CONNECT store or retailer, the product must be returned to the same store where it was purchased.

Shipping Fees

Original shipping fees are non-refundable. If you request an exchange, any additional shipping costs will be the customer's responsibility. Please note that packages cannot be opened at the time of delivery. Returns made while the courier is at your door will be subject to the standard shipping fee.

Received a Damaged, Defective or Incorrect Product?

If you receive a product that is damaged, defective or different from what you ordered, please contact us. You can choose between:

  • A full refund, or
  • A free replacement/exchange

In these cases, CONNECT will cover the return delivery cost.

Sale & Discounted Items

Items purchased during a sale or promotional discount are non-refundable. However, sale and discounted products are eligible for an exchange within 3 days of receiving the order, provided that:

  • The product is unused and undamaged.
  • The original tags are still attached.
  • The product is returned in its original protective packaging.

Return & Exchange Conditions

  • Please keep the following in mind before requesting a return or exchange:
  • Return requests must be made within 14 days of receiving your order.
  • Sale and discounted items are eligible for exchange only within 3 days of delivery.
  • Products must be unused and returned in their original condition.
  • All original tags, labels and protective packaging must be included.
  • The original purchase receipt is required.
  • Each order is eligible for one refund or one exchange process only.
  • Online purchases cannot be returned or exchanged at a physical store.
  • Products that do not meet our return requirements may be refused.
  • If a returned product does not meet the required conditions, it may be sent back to the original delivery address, with applicable shipping costs deducted from the refund.

How to Request a Return or Exchange

Getting in touch is easy. Contact us through one of the following channels:

Email: info@connectstore.co

Facebook: Connect Bags

Instagram: @connect.bag

To help us process your request quickly, please provide:

  • Your order number
  • A clear photo of the product you received
  • A brief description of the issue or reason for your return/exchange

Customer Service Hours

Our customer service team is available Monday to Friday, from 10 AM to 6 PM. We aim to respond to all inquiries within one working day.

To avoid duplicate requests or delays, please contact us through only one communication channel per request.

Important Notes

CONNECT reserves the right to refuse a return or exchange if the product has been used, damaged after delivery, or is not returned in its original condition and packaging.

If a returned product does not meet our return requirements, it may be sent back to the original delivery address. Any applicable shipping costs may be deducted from the refund.

For exchanges, products must be:

  • Unused
  • Undamaged
  • Returned with all original tags and labels
  • Returned in the original protective packaging

What CONNECT Is Not Responsible For

CONNECT is not responsible for damage resulting from:

  • Misuse or improper use of the product
  • Failure to follow the recommended care or washing instructions
  • Normal wear and tear
  • Accidental damage
  • Improper storage or handling